Return on Investment of Complaint Management: A Review and Research Agenda
- Creator: Carlson, Jamie , Sourdin, Tania , Armstrong, Christine , Watts, Martin , Carlyle, Tanya
- Resource Type: journal article
- Date: 2023
Cue the complaint: the visual cues of Facebook business pages and their influence on consumer complaint behaviour
- Creator: Armstrong, Christine , Kulczynski, Alicia , Brennan, Stacey
- Resource Type: journal article
- Date: 2021
For all to see: social risk and observable complaining on Facebook
- Creator: Armstrong, Christine , Kulczynski, Alicia , Brennan, Stacey
- Resource Type: journal article
- Date: 2021
Organisational responses to consumer complaints on Facebook business pages: the effect on consumer behaviours and attitudes
- Creator: Armstrong, Christine Louise Lucie
- Resource Type: thesis
- Date: 2021